Kustomer benefits

Kustomer develops an AI-native customer-experience platform and CRM with conversational, workflow and agent capabilities for brands and their support teams.

13 recorded benefits. Record edited: Wed Sep 09 2026 20:37:12 GMT+0000 (Coordinated Universal Time).

Recorded work model: Remote-friendly with US and UK employees; eligibility varies by role. Current board includes a US-Remote opening and New York roles..

Health Insurance

Nationwide medical coverage through Cigna and Guardian and says premiums are 100% paid for individual or family enrollment

Eligibility & sources

Sources & dates

  • Benefits page Careers at Kustomer: Explore Open Positions

    Read 2026-09-09T20:36:40.197Z

    Source context

    Current official Careers page. It names current US coverage, time-off, parental, fertility, retirement, home-office, phone/internet, team-retreat and referral offerings and links the current Kustomer Ashby board.

  • Job posting AI Architect (Senior)

    Read 2026-09-09T20:36:40.197Z

    Published 2026-08-19T15:07:24.069Z

    Source context

    Current US - New York, NY posting. The full body describes Kustomer as remote-friendly, lists stock options and US 100% healthcare, 401(k), WiFi/mobile reimbursement and vacation benefits, and separately notes UK-only pension/health wording.

Dental Insurance

Nationwide dental coverage through Cigna and Guardian and says premiums are 100% paid for individual or family enrollment

Eligibility & sources

Sources & dates

  • Benefits page Careers at Kustomer: Explore Open Positions

    Read 2026-09-09T20:36:40.197Z

    Source context

    Current official Careers page. It names current US coverage, time-off, parental, fertility, retirement, home-office, phone/internet, team-retreat and referral offerings and links the current Kustomer Ashby board.

Vision Insurance

Nationwide vision coverage through Cigna and Guardian and says premiums are 100% paid for individual or family enrollment

Eligibility & sources

Sources & dates

  • Benefits page Careers at Kustomer: Explore Open Positions

    Read 2026-09-09T20:36:40.197Z

    Source context

    Current official Careers page. It names current US coverage, time-off, parental, fertility, retirement, home-office, phone/internet, team-retreat and referral offerings and links the current Kustomer Ashby board.

Paid Parental Leave

16 weeks for birthing parents after six months of tenure and 8 weeks for non-birthing parents before six months of tenure; the page does not state the non-birthing-parent duration after six months or other eligibility terms

Pay
Paid
Eligibility & sources

Sources & dates

  • Benefits page Careers at Kustomer: Explore Open Positions

    Read 2026-09-09T20:36:40.197Z

    Source context

    Current official Careers page. It names current US coverage, time-off, parental, fertility, retirement, home-office, phone/internet, team-retreat and referral offerings and links the current Kustomer Ashby board.

Fertility Assistance

Fertility coverage within parameters is 100% included in its insurance plans

Eligibility & sources

Sources & dates

  • Benefits page Careers at Kustomer: Explore Open Positions

    Read 2026-09-09T20:36:40.197Z

    Source context

    Current official Careers page. It names current US coverage, time-off, parental, fertility, retirement, home-office, phone/internet, team-retreat and referral offerings and links the current Kustomer Ashby board.

Remote Work

The company is remote-friendly with team members across the US and UK, while the current board includes a US - Remote role and US - New York hybrid roles; eligibility varies by role and location

Eligibility & sources

Sources & dates

  • Benefits page Careers at Kustomer: Explore Open Positions

    Read 2026-09-09T20:36:40.197Z

    Source context

    Current official Careers page. It names current US coverage, time-off, parental, fertility, retirement, home-office, phone/internet, team-retreat and referral offerings and links the current Kustomer Ashby board.

  • Job posting AI Architect (Senior)

    Read 2026-09-09T20:36:40.197Z

    Published 2026-08-19T15:07:24.069Z

    Source context

    Current US - New York, NY posting. The full body describes Kustomer as remote-friendly, lists stock options and US 100% healthcare, 401(k), WiFi/mobile reimbursement and vacation benefits, and separately notes UK-only pension/health wording.

Home Office Stipend

New hires receive an allowance to spruce up their workspace

Eligibility & sources

Sources & dates

  • Benefits page Careers at Kustomer: Explore Open Positions

    Read 2026-09-09T20:36:40.197Z

    Source context

    Current official Careers page. It names current US coverage, time-off, parental, fertility, retirement, home-office, phone/internet, team-retreat and referral offerings and links the current Kustomer Ashby board.

Internet / Phone Reimbursement

Monthly cell-phone and internet reimbursements

Eligibility & sources

Sources & dates

  • Benefits page Careers at Kustomer: Explore Open Positions

    Read 2026-09-09T20:36:40.197Z

    Source context

    Current official Careers page. It names current US coverage, time-off, parental, fertility, retirement, home-office, phone/internet, team-retreat and referral offerings and links the current Kustomer Ashby board.

  • Job posting AI Architect (Senior)

    Read 2026-09-09T20:36:40.197Z

    Published 2026-08-19T15:07:24.069Z

    Source context

    Current US - New York, NY posting. The full body describes Kustomer as remote-friendly, lists stock options and US 100% healthcare, 401(k), WiFi/mobile reimbursement and vacation benefits, and separately notes UK-only pension/health wording.

401k

Roth and Traditional 401(k) contributions through Fidelity

Eligibility & sources

Sources & dates

  • Benefits page Careers at Kustomer: Explore Open Positions

    Read 2026-09-09T20:36:40.197Z

    Source context

    Current official Careers page. It names current US coverage, time-off, parental, fertility, retirement, home-office, phone/internet, team-retreat and referral offerings and links the current Kustomer Ashby board.

  • Job posting AI Architect (Senior)

    Read 2026-09-09T20:36:40.197Z

    Published 2026-08-19T15:07:24.069Z

    Source context

    Current US - New York, NY posting. The full body describes Kustomer as remote-friendly, lists stock options and US 100% healthcare, 401(k), WiFi/mobile reimbursement and vacation benefits, and separately notes UK-only pension/health wording.

Employee Equity

Stock options as part of the benefits package

Eligibility & sources

Sources & dates

  • Job posting AI Architect (Senior)

    Read 2026-09-09T20:36:40.197Z

    Published 2026-08-19T15:07:24.069Z

    Source context

    Current US - New York, NY posting. The full body describes Kustomer as remote-friendly, lists stock options and US 100% healthcare, 401(k), WiFi/mobile reimbursement and vacation benefits, and separately notes UK-only pension/health wording.

Referral Bonus

Referral bonuses for referring new Krew members

Eligibility & sources

Sources & dates

  • Benefits page Careers at Kustomer: Explore Open Positions

    Read 2026-09-09T20:36:40.197Z

    Source context

    Current official Careers page. It names current US coverage, time-off, parental, fertility, retirement, home-office, phone/internet, team-retreat and referral offerings and links the current Kustomer Ashby board.

Flexible Time Off

Eligibility & sources

Sources & dates

  • Benefits page Careers at Kustomer: Explore Open Positions

    Read 2026-09-09T20:36:40.197Z

    Source context

    Current official Careers page. It names current US coverage, time-off, parental, fertility, retirement, home-office, phone/internet, team-retreat and referral offerings and links the current Kustomer Ashby board.

  • Job posting AI Architect (Senior)

    Read 2026-09-09T20:36:40.197Z

    Published 2026-08-19T15:07:24.069Z

    Source context

    Current US - New York, NY posting. The full body describes Kustomer as remote-friendly, lists stock options and US 100% healthcare, 401(k), WiFi/mobile reimbursement and vacation benefits, and separately notes UK-only pension/health wording.

Team Offsites

In-person retreats twice a year, alongside remote happy hours and other Krew activities

Eligibility & sources

Sources & dates

  • Benefits page Careers at Kustomer: Explore Open Positions

    Read 2026-09-09T20:36:40.197Z

    Source context

    Current official Careers page. It names current US coverage, time-off, parental, fertility, retirement, home-office, phone/internet, team-retreat and referral offerings and links the current Kustomer Ashby board.