Company directory · Evidence methodology Help Scout benefits Help Scout builds a customer communication platform with shared inbox, knowledge-base, support, and AI features for customer-facing teams.
14 recorded benefits. Record edited: Tue Sep 15 2026 05:35:55 GMT+0000 (Coordinated Universal Time).
Recorded work model: Fully remote / remote-first; current ATS roles are remote with role-specific location requirements.
Health Insurance It invests in health coverage for all US and Canadian teammates; top-tier health insurance for employees and dependents
Eligibility & sources Sources & dates ⓘ Dental Insurance Dental coverage for all US and Canadian teammates
Eligibility & sources Sources & dates ⓘ Vision Insurance Vision coverage for all US and Canadian teammates
Eligibility & sources Sources & dates ⓘ Life Insurance Life insurance for all US and Canadian teammates
Eligibility & sources Sources & dates ⓘ Disability Insurance Disability insurance for all US and Canadian teammates
Eligibility & sources Sources & dates ⓘ Paid Parental Leave The current US Mid/Sr. Product Engineer, Intelligence body says Help Scout provides 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
Pay Paid Duration 12 weeks Eligibility & sources Sources & dates ⓘ Remote Work It has been remote-first for over a decade; all roles are fully remote subject to role-specific location requirements
Eligibility & sources Sources & dates ⓘ Home Office Stipend A home-office stipend; it funds employees' home offices
Eligibility & sources Sources & dates ⓘ Coworking Access A co-working stipend up to $300 per month; it funds co-working space
Eligibility & sources Sources & dates ⓘ Retirement Plan US and Canadian teammates receive retirement savings with a 1% retirement match
Eligibility & sources Sources & dates ⓘ Employee Equity Every employee has an opportunity to become a shareholder; equity
Eligibility & sources Sources & dates ⓘ Flexible Time Off Flexible vacation time and holidays; employees choose the holidays and vacations that make sense for them
Eligibility & sources Sources & dates ⓘ Sabbatical Teammates may take a sabbatical after four years. Duration, pay status, timing; eligibility details beyond the four-year threshold are not stated
Eligibility & sources Sources & dates ⓘ Professional Development Stipend A yearly professional-development stipend of $1,800; Help Scout funds personal development
Eligibility & sources Sources & dates ⓘ